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Templates:
Download Labelview Templates
Download DataTagger Templates

Instructions:
Loading the Datamax Mark III printer
Loading the Datamax E-class printer
DataTagger for Windows Users Manual (PDF)
Datatagger Troubleshooting and FAQ

Technical Information:
Datamax E-Class Comparison PDF
Mark III Media Sensors

Downloads:
Datamax printer drivers

Demos:
Enter the password below to download the BarTender and Datatagger demos.

If you do not have a password, contact Arch Crown.

Arch Crown’s Technical Support Policy:
Arch Crown, Inc. Tech Support is available free of charge to active, current customers, or on a pay-per-incident basis to all others at a pro rata $95/hour, representing some of the most affordable support available in the industry, as defined below.1
  • Customers are entitled to free tech support for a period of two (2) years following the purchase of a Datamax printer, Datatagger Software, or BarTender software from Arch Crown,2 or from one of its authorized distributors.
  • Following the initial two-year period, customers are entitled to limited free support based on their continued patronage of Arch Crown, Inc.
  • For customers who haven’t purchased within 2 years, tech support will be billed at a rate of $95/hour, billed in 15 minute increments.
    • For example, a typical phone support call, lasting 15 minutes or less, will be billed $23.75. (This is the minimum amount charged).
    • Initial consultation is free, up to 10 minutes.
    • A valid credit card will be required before billable tech support begins.
  • If a thermal media customer buys a printer elsewhere, they will be entitled to a free, 10 minute consultation.3

1 Arch Crown reserves the right to amend this policy at anytime without notice.
2 Arch Crown Technical Support is not responsible for problems caused by changes or updates to the customer's PC, operating system, and/or third-party software or hardware. We can however help troubleshoot and isolate these issues.
3 Arch Crown does not offer support on hardware and/or software programs published, provided and/or sold by other companies.